What does Stone Bros Collision do? 

We fix wrecks, minor dents, minor damage, major damage, and hail damage. We are a 1 stop shop for auto repair.

 

How long does it take? 

It depends on the damage.

 

Does Stone Bros Collision coordinate with Insurance? 

We take care of all of it. You don’t have to be involved at all most of the time. Unless you want to be.

 

Does Stone Bros Collision finance the Deductible? 

Yes we do - with 0% interest.

 

Do I get a rental car?

If you are a claimant (claiming against someone else’s policy), then yes, you will get a rental. If you are the insured (claiming against your own policy) it will depend on whether or not you have rental coverage as part of your policy. Most do.

 

What is an “easy quote”?

It is our promise to make it easy with easy to understand options, no obligations, timely estimates that fit easily into your busy schedule, and clear communication/explanation of the entire claims process. 
 

How does the deductible work?

Your deductible is like a copay at the doctor. It is the amount that you pay to the body shop and then the insurance company pays the rest. So if you have a $500 deductible then you would be expected to pay that $500 once we have completed repairs and you are picking the repaired vehicle up. However, at Stone Brothers Collision, we offer 0% in house financing for deductibles, in most cases.

 

Does Stone Bros Collision finance repairs that insurance won’t cover?

We are willing to and have done that for people many times. That is a discussion that would need to be had at the shop discussing all of those specific details.

 

How long will my vehicle be in the shop? 

The average collision repair takes 10-14 BUSINESS DAYS. This does not take into consideration time spent waiting on insurance (in certain cases), which can take anywhere from a few hours to over a week and it does not take into consideration waiting on parts(most parts we receive within a day or two but we frequently run into parts that take longer, sometimes much longer). Our promise is to repair it as quickly as we can while also fixing it right and communicating with you along the way so that you are made aware of any updates or changes to the timeline. We generally prefer to give an estimated completion date once we’ve disassembled the vehicle, identified the full extent of the damage and sourced parts. Almost always, when rental applies, the insurance company will pay for a rental the entire time the vehicle is in the shop.

 

Is the paint going to match?

The reality is that matching colors is very difficult and most shops don’t do it well. It really doesn’t matter if it is a basic white, a metallic silver or a candy red; they are all difficult to match. Many colors nowadays change as you move around the car and catch the light in different ways. Getting our color to “flop” the same and change colors in the same way is an amazing challenge. To combat this difficulty, Insurance companies, in a lot of cases, will pay us to blend our paint into the adjacent panels. If the color is too different and/or the blending process is not completed correctly, you can see where the two paints meet which is unsightly. At Stone Brothers, put more time into the matching process. We won’t try to hide a wrong color or a poor blend from you; you will be called ONLY once WE are happy with our product.